Kalki Fashion

Job Title: Kalki Expert – Bridal Wear
Department: Sales- Bridal
Reports To: Bridal Floor Manager
Job Overview:
The Kalki Expert for Bridal Wear at Kalki Fashion will be responsible for delivering exceptional customer service and providing expert advice to brides-to-be and their families as they select the perfect bridal ensemble. This role requires a passion for bridal fashion, attention to detail, and the ability to create memorable, personalized shopping experiences that exceed client expectations.
Key Responsibilities:
    1. Customer Consultation and Sales:
    • Provide personalized styling advice to brides-to-be, helping them select bridal gowns, accessories, and outfits that suit their vision, body type, and budget.
    • Guide clients through the store's bridal collections, understanding their preferences, and offering recommendations tailored to their needs.
    • Assist clients in trying on dresses, ensuring they feel comfortable and confident throughout the process.
    • Suggest coordinating accessories, such as veils, jewelry, and footwear, to complete bridal looks.
    1. Product Knowledge and Expertise:
    • Maintain a deep understanding of bridal wear collections, trends, fabric types, and customization options.
    • Stay updated on new arrivals, exclusive collections, and special promotions to provide clients with the latest options.
    • Communicate detailed information about the design, fabric, stitching, and fit of the bridal gowns to ensure clients make informed decisions.
    1. Sales Target Achievement:
    • Meet and exceed individual and team sales targets by actively engaging with clients and maximizing sales opportunities.
    • Upsell and cross-sell products, including accessories and special services (e.g., dress alterations, customization).
    • Assist with in-store promotions, sales events, and bridal showcases to drive traffic and sales.
    1. Client Relationship Management:
    • Build and nurture strong relationships with brides, bridesmaids, and family members, ensuring they have a memorable and positive experience at Kalki Fashion.
    • Maintain client records with preferences, sizing, and special requests for future appointments or follow-up consultations.
    • Follow up with clients after their visit to ensure satisfaction and encourage repeat visits or referrals.
    1. Order and Inventory Management:
    • Assist in processing orders, ensuring accurate details (e.g., size, style, delivery date) are recorded in the system.
    • Coordinate with the store’s inventory team to check stock levels and availability of bridal gowns and accessories.
    • Help manage the order fulfillment process, including liaising with clients regarding fittings, alterations, and delivery schedules.
    1. Customer Service Excellence:
    • Ensure a high level of service and client satisfaction, addressing any concerns or issues with professionalism and empathy.
    • Maintain a clean, organized, and visually appealing bridal area in the store.
    • Assist with bridal fittings and alterations as required, working with the team to ensure the dresses are ready on time.
    1. Team Collaboration:
    • Work closely with other sales executives, stylists, and store management to ensure smooth day-to-day operations.
    • Participate in team meetings and training sessions to stay up to date on product knowledge, sales techniques, and customer service practices.
Skills & Qualifications:
  • Education: High school diploma or equivalent required; a degree or certification in Fashion, Retail, or a related field is a plus.
  • Experience: Previous 5+ years of experience in retail sales, particularly in bridal, luxury fashion, or occasion wear, is highly preferred.
  • Skills:
    • Excellent communication and interpersonal skills, with the ability to engage with clients and understand their needs.
    • Strong sales skills, with the ability to meet and exceed sales targets.
    • A deep understanding of bridal fashion trends, gowns, fabrics, and styles.
    • Proficiency in retail POS systems, customer databases, and basic office software.
    • Ability to work in a fast-paced, client-focused environment.
  • Personal Traits:
    • Passion for fashion and bridal wear.
    • A positive, professional, and approachable demeanor.
    • Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations.
    • High attention to detail and organizational skills.
Working Conditions:
  • Location: Kalki Fashion Retail Store.
  • Shift Time: 11 AM to 9 PM.
  • Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday).



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