CRM
Job Summary:
The CRM position in the Kalki One Sales Team department requires a candidate with 2 years of experience in customer relationship management. The role involves managing customer interactions, analyzing data, and implementing strategies to enhance customer satisfaction and retention.
Roles and Responsibilities:
- Develop and implement CRM strategies to improve customer engagement.
- Analyze customer data to identify trends and opportunities for improvement.
- Manage customer interactions through various channels, including email, phone, and social media.
- Collaborate with sales and marketing teams to align CRM initiatives with business goals.
- Monitor and report on key performance indicators related to customer relationships.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- 2 years of experience in CRM or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and tools.