Warehouse Manager

Key Responsibilities

• Manage end-to-end warehouse operations, including inbound, GRN/GRC, putaway, storage, picking, packing, dispatch, and returns.
• Ensure timely and accurate fulfilment of B2B, B2C, marketplace, retail store, and international orders.
• Manage inventory control, stock reconciliation, cycle counts, physical audits, and inventory accuracy.
• Ensure proper SKU, article, size, colour, barcode, and bin-level inventory tracking.
• Maintain high standards of product handling and storage for premium garments, designer wear, sarees, lehengas, accessories, and jewellery.
• Ensure proper folding, hanging, steaming, tagging, alteration, quality checking, and protective packaging wherever required.
• Monitor daily order processing, dispatch TAT, same-day dispatch, and marketplace SLA compliance.
• Ensure accurate picking, packing, invoicing, shipping labels, and shipment handover.
• Manage store transfers, inter-warehouse transfers, and inventory allocation.
• Oversee customer returns, marketplace returns, store returns, quality inspection, and return-to-stock processes.
• Coordinate with merchandising, planning, retail, customer service, finance, and logistics teams to resolve operational issues.
• Lead warehouse supervisors, inventory executives, pickers, packers, QC staff, and dispatch teams.
• Plan manpower deployment, shift schedules, attendance, weekly offs, and overtime based on business requirements.
• Monitor team productivity and implement measures to improve operational efficiency.
• Prepare daily MIS reports covering inward, dispatch, inventory accuracy, pending orders, returns, and productivity.
• Ensure timely and accurate system transactions in WMS/ERP platforms such as Vinculum, Ginesys, and Shopify.
• Identify process gaps and implement SOPs, automation, and continuous improvement initiatives.
• Control warehouse operating costs, packaging material consumption, and manpower expenses.
• Ensure warehouse housekeeping, safety, security, and compliance with company policies.
• Prevent inventory loss, pilferage, product damage, and unauthorised stock movements.
• Coordinate with IT and business teams to resolve system issues and improve warehouse processes.
• Manage peak-season operations and ensure business continuity during high-volume sales periods.