Dispatch Manager

Key Responsibilities

• Manage end-to-end dispatch operations for luxury fashion products, including designer wear, sarees, lehengas, jewellery, and accessories.
• Ensure timely order processing, picking, packing, invoicing, and dispatch as per defined SLAs.
• Manage dispatch operations for e-commerce, marketplaces, retail stores, B2B, and international orders.
• Ensure 98.5% or above on-time dispatch performance across all sales channels.
• Monitor daily order volumes, pending orders, order ageing, and SLA breaches.
• Ensure same-day dispatch for express and priority orders wherever applicable.
• Maintain premium packaging standards and ensure safe handling of high-value and delicate merchandise.
• Ensure dispatch accuracy and prevent wrong-item dispatches, product damage, and missing accessories.
• Manage marketplace dispatch operations for Myntra, Ajio, Amazon, Nykaa, Shopify, and other platforms.
• Ensure timely generation of invoices, shipping labels, AWBs, manifests, and shipment documentation.
• Coordinate with courier partners for timely vehicle reporting, shipment pickup, and handover.
• Plan manpower allocation and daily workload based on order volumes and business priorities.
• Monitor team productivity, attendance, overtime, and individual performance.
• Lead, train, and supervise dispatch executives, pickers, packers, and warehouse associates.
• Ensure proper system updates in WMS, OMS, ERP, Vinculum, Ginesys, and other operational platforms.
• Coordinate with inventory, merchandising, quality control, customer service, and marketplace teams to resolve operational issues.
• Identify and resolve stock mismatches, order allocation issues, and system-related dispatch delays.
• Prepare daily MIS reports covering dispatch volumes, SLA adherence, pending orders, productivity, and shipment exceptions.
• Monitor dispatch costs, packaging consumption, and manpower productivity to improve operational efficiency.
• Ensure compliance with warehouse SOPs, safety standards, audit requirements, and inventory control processes.
• Drive continuous improvement initiatives to reduce dispatch TAT, order errors, and operational costs.
• Manage peak-season and promotional sale dispatch planning to meet increased order volumes.
• Coordinate reverse logistics and returns-related activities wherever required.