Role Overview
KALKI is looking for a proactive and detail-oriented Process Coordinator to oversee and coordinate CRR (Customer Relationship & Retention) sales activities across 15 stores. The role involves coordinating with the ASP teams and Guest Curator teams to monitor calling activities, appointment bookings, lead generation, and customer conversion. The ideal candidate should have strong communication and follow-up skills, prior experience in process coordination, and the ability to track performance and ensure adherence to defined processes across stores.
Key Responsibilities
• Process Coordination: Coordinate with ASP and Guest Curator teams across all 15 stores to ensure smooth execution of CRR sales activities.
• Calling Activity Monitoring: Track daily calling activities, call volumes, follow-ups, and adherence to defined calling targets.
• Lead Generation & Appointment Booking: Monitor leads generated through customer outreach, appointment bookings, and follow-ups with existing and prospective customers.
• Customer Retention: Support initiatives to encourage repeat purchases by reaching out to previous customers, non-converting walk-ins, and customers who have shown interest in KALKI products.
• Campaign Communication: Ensure teams communicate relevant product updates, festive offers, discounts, and promotional campaigns to customers.
• Performance Tracking: Maintain daily and periodic reports on calls completed, leads generated, appointments booked, store visits, and conversions.
• Conversion Monitoring: Track the progress of generated leads and appointments to understand store visits and sales conversions in coordination with store teams.
• Follow-ups & Escalations: Follow up with store teams on pending activities, identify operational challenges, and escalate issues wherever required. • Process Adherence: Ensure consistent execution of CRR sales processes across all stores and highlight gaps or opportunities for improvement.
• Coordination & Reporting: Share regular performance updates with the reporting manager and ensure timely submission of required reports.
Desired Candidate Profile
• Graduate or HSC (12th pass) candidates may apply.
• Prior experience in process coordination, sales coordination, CRM operations, telecalling operations, or a similar role is preferred.
• Experience in retail, fashion, or customer relationship management will be an added advantage.
• Strong verbal and written communication skills.
• Excellent follow-up, coordination, and organizational skills.
• Proficiency in MS Excel and maintaining trackers or MIS reports.
• Ability to monitor multiple teams, track targets, and ensure timely completion of activities.
• Detail-oriented, proactive, and comfortable working in a target-driven environment.
Key Skills
Process Coordination | Sales Coordination | CRM Operations | Lead Tracking | Appointment Management | MIS Reporting | Follow-ups | Communication Skills | MS Excel